Shipping Policy
Last updated: 9 August 2025
Processing & Dispatch
- Orders ship in 1–2 business days (Mon–Sat).
- Pre-orders/custom items: 7–14 days to make + shipping.
Delivery Time (India)
- Metros: 2–5 business days
- Other cities: 3–7 business days
- Remote areas: 5–10 business days
Shipping Fees
- Free shipping on orders ₹[X] and above.
- Below this, flat ₹[Y].
- COD (if available): fee ₹[Z]; limits may apply.
Tracking
You’ll receive SMS/Email with tracking once dispatched.
Address Changes
Update before dispatch by emailing us; after dispatch, contact the courier with your AWB.
Multiple Parcels
Items may ship separately to speed up delivery (no extra charge).
Delays
Weather, festivals, strikes, or courier issues can cause delays. We’ll keep you posted.
International Shipping
- [Not offered / Offered to: list countries].
- Duties/taxes (if any) are paid by the recipient.
Delivery Attempts & RTO
Couriers attempt 2–3 deliveries. Undelivered orders may return to us; re-shipping is charged at actuals.
Damaged/Wrong Item
Report within 48 hours of delivery with order ID + photos for a quick resolution.
Contact
Email: Lilandher@2025.com | Phone: +91 8015688009